Compliance

Go Talk Digital Compliance

At Go Talk Digital we are committed to complying with regulatory requirements as well as internal processes and best practice. We fulfil these requirements through training, monitoring, and auditing whilst continually improving our policies and procedures to ensure they reflect any and all changes in legislation. We conduct business in an honest and ethical manner and act professionally, fairly and with integrity at all times.

The compliance program, overseen by a dedicated internal compliance team, is designed to ensure that all employees meet the high standards that we have set for ourselves as well as all applicable laws and regulations.

Below, we have published regulatory information and links to relevant policies and codes of practice that you may find useful:

Ofcom General Conditions of Entitlement

ofcom.org.uk

Ofcom's General Condition C7 pertains to the regulations governing the switching of communication services and number porting in the UK. This condition ensures that consumers can change their service providers—such as for landline, broadband, or mobile services—efficiently and with minimal disruption.

Key aspects of General Condition C7 include:

• Simplified Switching Process: Providers must facilitate a seamless transition for customers moving between services or providers, minimizing service interruptions.
• Customer Consent and Notification: Providers are required to obtain explicit consent from customers before initiating a switch and must inform them about the process, including any potential impacts on their services.
• Record Keeping: Providers must maintain records of customer consent and related communications to ensure transparency and accountability.
• Compensation for Service Failures: If a provider fails to comply with the obligations in General Condition C7, they must compensate the customer in an easy and timely manner. 

Ofcom

These regulations are designed to protect consumers, ensuring they have the freedom to choose and switch providers without unnecessary barriers or complications.