This Privacy Policy outlines how we process personal data about you, the type of personal data we collect and how we use those personal data. This Privacy Policy also informs you of your rights under the data protection legislation.
GoTalk Digital Limited is registered on the Information Commissioner’s Officer Register, our registration number is ________. This Privacy Notice applies to GoTalk Digital Limited.
If you have any questions or require further information, you can contact our compliance team or our independent Data Protection Officer (DPO) via:
We retain information about your computer or device, such as your IP address and browser type and your usage of our website and emails from us, as a legitimate interest for reasons of systems security and performance. We will anonymise or pseudonymise this data when being used for analytics purposes when appropriate.
We will contact you for direct marketing purposes, as our legitimate interest for business development, where you have requested further information about our services, where we have received contact details as a corporate subscriber and believe our services are relevant to your company, where you have started negotiations or entered into a contract with us and haven’t opted-out or where you have provided consent for marketing. We use third party data providers to obtain business contact details for marketing purposes as well as information collected by our sales agents and information provided directly by customers and prospects.
You have the right to opt out of marketing at any time, which can be done by selecting unsubscribe from our emails or messages to you, or using the details provided above.
We will process personal data that is necessary to enter into a contract and to provide our contractually agreed services to you or your business. Where that contract is agreed directly with you, our processing will be on the basis of being necessary for that contract. Where the contract is with your business, our processing of your personal data will be on the basis of legitimate business interest, so that we can provide the services to your business.
We will process and share your personal data with suppliers involved in the management of your products and services, under contractual agreement or where necessary under law.
Processing of your data is necessary to meet, or prepare, a contract for our products and services. If adequate company and personal data is not provided or you object to the processing of your data we may not be able to provide the products and service to you and accept you as a customer.
This will also apply where you buy products and services through our business partners who sell on our behalf, who operate as independent data controllers in their own right and whose own privacy notice will apply to their processing of your data and personal data acquired from organisations which we have acquired where you were previously a customer.
We ask that you do not provide us with special categories of data under GDPR, unless necessary for us to make reasonable adjustments for you for reasons of mental or physical health. We will process that data as a legal obligation under The Equality Act and to support you with equality of opportunity and treatment.
We will use your personal data to appropriately respond to your general queries or complaints as is necessary to manage your contract. Phone calls will be recorded for quality assurance and training purposes, as our legitimate business interest.
We will process your personal data to improve our processes, through analysis of communications such as call recording and improve the products and services we offer, including the use of surveys, as a legitimate business interest.
We will process data where we are under a legal or regulatory requirement to do so, including sharing of data with third parties. This can include regulators (Ofcom and Information Commissioner Office), courts or law enforcement agencies.
Our policy is to only retain your personal data for as long as necessary. The retention period will vary depending on the purpose of processing, the products and services, the type of personal data, your relationship with us and any legal or regulatory requirement we may have.
The data protection legislation provides you with rights over the personal data we collect and process about you. These include:
The extent of these rights are limited by law and we may not act on some parts or all of your request(s) where the rights are not applicable. If we choose to not act on the request(s), we will provide you with an explanation. In order to submit a request or for further information, you may contact us using the details provided above.
If you are dissatisfied with our processing of your data, you have the right to raise a complaint with our Customer Service team, our Compliance Team, our independent DPO, or the Information Commissioner Office ( www.ico.org.uk). If you do have a complaint, we ask that you contact our Compliance team in the first instance using the details provided above.
This Privacy Notice was designed to be concise, transparent, intelligible, easily accessible and easy to read. If you have any questions, please contact us using the details provided above. We primarily process data within the UK. Where processing needs to occur outside the UK, due to system constraints, that will be subject to contractual agreement and contractual safeguards.
This Privacy Policy may be amended from time to time, as is our right. Any such change will be made available in this Notice to keep you informed about how we process your personal data. For any significant change made to the Privacy Notice, your relevant data subjects will be contacted directly via email or letter where feasible.
If you follow an internet link from our website to a partners’ website or engage with other independent data controllers, their privacy notices will apply. We do not accept any responsibility or liability for those notices. Please check those notices before you submit any personal data to their websites.